Glossary

Institutional Abuse

Repeated instances of poor or inappropriate care or support may be an indication of more serious problems and this is referred to as 'institutional abuse'.

Institutional abuse occurs when the systems, processes and / or management of these is failing to safeguard a number of adults leaving them at risk of, or causing them, harm. Institutional abuse can also occur when the routines, systems and norms of an organisation override the needs of those it is there to support, or fail to provide those individuals with an appropriate quality of care.  This can be the product of both ineffective and/or punitive management styles, creating an environment within which abuse can take place, intentional or otherwise.  

It could include situations where there are significant numbers of low level, or other, concerns affecting more than one adult and concerns that the systems, processes and / or management of these may be failing to safeguard a number of adults leaving them at risk of harm or significant harm.

Managers and staff of such services have a responsibility to ensure that the operation of the service is focussed on the needs of service users, not on those of the institution.  Managers will ensure they have mechanisms in place that both maintain and review the appropriateness, quality and impact of the service for which they are responsible.  These mechanisms will always take into account the views of service users, their carers and relatives.

Managers and staff of such services have a responsibility to ensure that the operation of the service is focussed on the needs of service users, not on those of the institution.  Managers will ensure they have mechanisms in place that both maintain and review the appropriateness, quality and impact of the service for which they are responsible.  These mechanisms will always take into account the views of service users, their carers and relatives.

More information

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What is Adult Abuse and who is an Adult at Risk?


 
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